Terms of Service

1. These Terms of Service govern the provision of electronic services by Windify Digital Services, with registered address at ul. Płocka 127/16, 87-800 Włocławek, NIP: 8943145650, REGON: 384382857 (hereinafter: “Service Provider”), through the website available at droplio.io (hereinafter: “Platform”).
2. These Terms constitute the terms of electronic services provision within the meaning of applicable EU and national electronic services law, including the Polish Act on Provision of Electronic Services.
3. Contracts concluded through the Platform are governed by applicable consumer protection law, the Polish Civil Code, Regulation (EU) 2016/679 (GDPR), and other applicable legal provisions. Nothing in these Terms limits any rights you may have as a consumer under the mandatory laws of your country of habitual residence, including but not limited to mandatory consumer protection provisions under the Rome I Regulation (EC) No 593/2008, Article 6.
4. The Platform is intended primarily for businesses engaged in e-commerce (e-commerce), including sellers on marketplaces such as Amazon, Shopify, and others. Use by Consumers is possible under the rules set out in these Terms, subject to mandatory consumer protection provisions.
5. The Platform is currently in development phase. This means that Platform features may change, be added, modified, or removed without prior notice. The Service Provider makes every effort to ensure stability and quality, but the User acknowledges that they are using a product under active development.
6. Using the Platform constitutes full acceptance of these Terms. A User who does not accept the Terms is not authorized to use the Platform.
7. The Service Provider reserves the right to amend these Terms at any time. Changes take effect upon publication on the Platform. Users with an Account will be notified of material changes by email at least 14 days in advance. Continued use of the Platform after changes take effect constitutes acceptance. A User who does not accept the changes should stop using the Platform and delete their Account.
8. These Terms are made available free of charge on the Platform in a form that allows downloading, saving, and printing.

Terms used in these Terms of Service mean:

• User — a natural person, legal entity, or organizational unit without legal personality that uses the Platform.
• Consumer — a natural person performing a legal act with the Service Provider not directly related to their business or professional activity. Consumer provisions also apply to a natural person entering into a contract directly related to their business activity when the contract is not of a professional nature for that person.
• Entrepreneur — a User who is not a Consumer, using the Platform in connection with their business or professional activity.
• Account — the User's individual profile on the Platform, created during registration, enabling use of Platform features.
• Credits — the Platform's internal billing unit enabling access to paid features. Credits have no monetary value outside the Platform, do not constitute electronic money within the meaning of applicable payment services law, and cannot be traded.
• Service — all features provided by the Platform, including AI-powered product description generation, image processing, product import from AliExpress and Amazon, AI image editing, and background removal from photos.
• Generated Content — product descriptions, processed images, and other materials produced by the Platform using AI technology at the User's request. Generated Content constitutes digital content within the meaning of consumer protection law.
• Digital content — data produced and delivered in digital form.
• Force Majeure — an external event that is unforeseeable and unavoidable, independent of the Service Provider's will, including: natural disasters, epidemics, pandemics, acts of war, terrorism, strikes, failure of telecommunications or energy infrastructure, cyberattacks, changes in law, decisions of public authorities, failures of third-party providers (APIs, hosting, payments).

1. Using the Platform requires a device with internet access, an up-to-date web browser (Chrome, Firefox, Safari, Edge — current version or one of the two previous versions), and an active email address. The Service Provider does not guarantee proper operation on outdated or unsupported browser versions.
2. Account registration requires providing truthful and current data, including an email address, and confirming the email address via a verification message. Providing false information constitutes a breach of these Terms.
3. The User is obliged to secure access to their Account and not share login credentials with third parties. The User bears full responsibility for all actions taken using their Account. The Service Provider is not liable for damages resulting from unauthorized Account access caused by the User's action or inaction, including disclosure of login credentials, use of a weak password, or infection of the device with malware.
4. Each User may hold only one Account. Creating multiple Accounts to obtain the registration bonus multiple times or to circumvent restrictions is prohibited and may result in immediate suspension of all User Accounts without the right to a refund of funds or Credits.
5. The User agrees to use the Platform in accordance with applicable law, these Terms, and good practice. In particular, the following are prohibited: using the Platform in a way that infringes third-party rights, attempting to circumvent technical security measures, automated query generation (scraping, bots), and using the Platform for unlawful purposes.
6. The User bears sole responsibility for the compliance of their commercial activity with applicable law, including the terms of the marketplaces on which they publish Generated Content. The Service Provider does not provide legal or tax advisory services.

1. The Platform enables:

   • importing product data from AliExpress and Amazon platforms;
   • generating product descriptions using artificial intelligence (AI);
   • processing product images (text removal, quality improvement) using AI;
   • editing product images using AI (background change, element removal, stylization);
   • background removal from images (transparent or white background mode);
   • managing generation history and imported products.
2. The Service Provider provides Services on an “as is” and “as available” basis. The Service Provider does not guarantee achieving any specific result from use of the Platform.
3. The Service Provider reserves the right to modify, suspend, or discontinue any Platform feature, including changing the scope, parameters, and manner of operation of individual Services, without giving a reason and without prior notice. The Service Provider will endeavor to give Users adequate advance notice of material changes.
4. The Service Provider reserves the right to permanently shut down the Platform at any time, with at least a 30-day notice period. Users with an Account will be notified of a planned shutdown by email and through a Platform notice. During the notice period, Users may use their remaining Credits. Unused Credits purchased for payment are refundable upon User request submitted during the notice period — the refund covers an amount proportional to the unused Credits. Credits granted free of charge (e.g. registration bonus, promo codes) are not refundable.
5. The Service Provider does not guarantee uninterrupted and error-free operation. Technical downtime, maintenance, updates, infrastructure migrations, and failures do not constitute a breach of these Terms and do not give rise to any liability on the part of the Service Provider.
6. The Service Provider does not guarantee the availability and continuity of third-party APIs used by the Platform, including the AliExpress API, OpenRouter/Gemini (AI content generation), and Stripe (payments). Interruptions or changes in these APIs do not constitute a breach of these Terms.

1. The Platform, its source code, design, logos, the name "Droplio.io", visual identity, structure, database, and all materials made available by the Service Provider are the property of the Service Provider or entities with whom the Service Provider has concluded appropriate agreements, and are protected under the Act of 4 February 1994 on Copyright and Related Rights and other intellectual property legislation.
2. The User receives a non-exclusive, non-transferable, revocable, time-limited (for the duration of Account ownership) licence to use Generated Content solely for their own commercial activity (including publishing on commercial platforms). The Service Provider does not transfer copyright in Generated Content. The licence expires upon Account deletion.
3. The User has no right to: resell, sublicence, share, or distribute Generated Content as a service to third parties (e.g. in a SaaS model, as a description generation service, bulk processing on commission). This limitation does not apply to the use of Generated Content within the User's own product sale listings.
4. Copying, reproduction, decompilation, reverse engineering, creation of derivative works based on the Platform, scraping, automated data extraction from the Platform, or any other use of the Platform beyond the scope set out in these Terms is prohibited.

1. The Service Provider reserves the right to immediately suspend or delete the Account of a User without prior warning in the event of:

   • breach of the provisions of these Terms;
   • suspicion of abuse of the credits system (including fraud attempts or balance manipulation);
   • creation of multiple Accounts by one person;
   • use of the Platform in a manner that may infringe third-party rights;
   • use of the Platform in a manner threatening its proper operation (e.g. automated queries, scraping, DDoS attacks, hacking attempts);
   • at the request of law enforcement authorities or pursuant to applicable law;
   • suspicion of acting to the detriment of the Service Provider or other Users;
   • other legitimate reasons at the Service Provider's discretion.
2. Upon Account deletion or suspension, regardless of the reason, unused Credits are forfeited without the right to a refund (subject to mandatory consumer protection legislation).
3. The User may independently delete their Account in the Platform settings. Account deletion is irreversible and results in the loss of all data, history, and unused Credits with no right of recovery or refund.
4. The Service Provider retains transactional data (Credits purchase history) for the period required by tax law (5 years from the end of the tax year), even after Account deletion.

1. Complaints regarding the operation of the Platform should be submitted electronically to: office@droplio.io.
2. A complaint should include: User details (email address associated with the Account), a detailed description of the problem, the date and circumstances of its occurrence, and the expected manner of resolution.
3. The Service Provider will handle the complaint within 14 calendar days of receipt. The response will be sent to the User's email address. Failure to respond within 14 days of a Consumer's complaint being submitted constitutes acceptance of the complaint.
4. A complaint regarding the quality of Generated Content does not constitute grounds for a refund of Credits or money, given the nature of AI services whose results are inherently unpredictable. The Service Provider will endeavour to diagnose and fix reported technical problems.
5. A Consumer has the right to use out-of-court means of complaint resolution and claim enforcement. Information on available Alternative Dispute Resolution (ADR) bodies can be found at: consumer-redress.ec.europa.eu. In Poland, disputes may also be resolved through district (municipal) consumer ombudsmen and Provincial Trade Inspection Inspectorates.

1. The controller of Users' personal data is the Service Provider.
2. Personal data is processed for the purpose of providing services, fulfilling orders, and for purposes arising from the legitimate interests of the Service Provider, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
3. Detailed information on the processing of personal data is contained in the Privacy Policy available on the Platform.
4. Information on the use of cookies and similar technologies is contained in the Cookie Policy.

1. These Terms and all legal relationships arising from the use of the Platform are governed by Polish law. Matters not regulated by these Terms are subject to Polish law, in particular the Civil Code, the Act on Electronic Services, and the Consumer Rights Act. Nothing in these Terms deprives consumers of the protection afforded by the mandatory provisions of the law of their country of habitual residence (in accordance with Article 6 of the Rome I Regulation (EC) No 593/2008).
2. Entrepreneurs: All disputes arising from the use of the Platform by Users who are Entrepreneurs will be resolved by the court having local jurisdiction over the Service Provider's registered office (the District Court in Włocławek or the Regional Court in Włocławek — depending on the value of the dispute).
3. Consumers: Disputes involving Consumers will be resolved by the competent court pursuant to the Code of Civil Procedure, including pursuant to alternative jurisdiction (the court having jurisdiction over the Consumer's place of residence). The Consumer also has the right to use the out-of-court dispute resolution methods described in §11 paragraph 5. For users outside the European Union, disputes may be resolved through the complaint procedure described in §11 of these Terms.
4. If any provision of these Terms is held invalid, unenforceable, or contrary to applicable law by a competent court or authority, the remaining provisions of the Terms remain in force to the fullest extent permitted by law. The invalid provision shall be replaced by a valid, enforceable provision that most closely reflects the purpose and economic effect of the invalid provision, in accordance with applicable law.
5. These Terms, together with the Privacy Policy, Cookie Policy and Payment Terms, constitute the entire agreement between the User and the Service Provider regarding the use of the Platform and supersede all prior arrangements in this regard.
6. These Terms take effect on the date of publication on the Platform.